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Return PolicyUpdated 2 months ago

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, uncut or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our online returns portal

You can always contact us for any return questions at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damage claim requests must be made within 7 days of delivery. After 7 days, all damage claims will be considered null and void.

All claims will be considered null and void if the fabric from the order has been cut or altered in anyway. 

Exceptions / non-returnable items

Certain types of items cannot be returned,

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Cutting Fees
  • Fabric that was custom cut as per the customer's request
  • Expedited Shipping Costs
  • Expedited Processing Costs
  • Swatches
  • Custom-made rod pockets, table covers or other custom-made items
  • Scrap boxes
  • Final Sale items

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Disclosure

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. Fabric Wholesale Direct takes no responsibility for any third party charges you may have incurred for sewing and/or other alterations you may have done to the fabric.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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